Self-Exclusion at Bodog — How It Works

What does self-exclusion actually mean?

Self-exclusion is a deliberate lock you place on your own account. Once it is active, you cannot deposit, place a bet, or spin a slot until the term you selected runs out. Login may still work so you can reach support or handle a pending withdrawal, but the gambling functions are switched off.

The point is friction. A pause you can undo in one tap protects nobody in a heated moment. Self-exclusion removes that undo button on purpose. You decide the length up front, and that decision holds for the whole period.

It sits at the serious end of the responsible-gaming tools. A deposit limit trims how much you can add. A session reminder nudges you about time. Self-exclusion goes further: it steps you out of the game entirely. Bodog runs under the Antigua and Barbuda Financial Services Regulatory Commission, and responsible-gaming controls like this one are part of that framework. Organisations such as the Responsible Gambling Council also offer support that works alongside any tool the casino provides.

One thing to settle before you commit: any real-money balance and any pending withdrawal stays yours. Self-exclusion does not touch your funds. You can request a payout of a confirmed balance while excluded, subject to the usual minimum withdrawal of C$20 and standard verification. That single point removes the biggest worry people carry into the decision, so treat the lock as a block on play, never a hold on your money.

Cooling-off or full exclusion — which one fits?

People use these two terms loosely, but they do different jobs. A cooling-off is a short reset for a bad session or a rough week. Self-exclusion is a longer, firmer commitment for when a pattern has taken hold. The table below sets them next to each other so the choice is clear.

Pick the cooling-off when you mainly need distance from one bad night. Pick full self-exclusion when you already know a short break will not hold. There is no penalty for choosing the stronger option, and there is no reward for underestimating the situation. If you are unsure, the longer lock is the safer bet.

Both options cut off marketing while they are live. You will not get bonus emails or push notifications tempting you back during a period you set specifically to stay away. That silence is part of the design.

What are the rules for coming back?

Reactivation is where self-exclusion earns its weight. The term you chose is not a suggestion. It is a hard floor, and nothing you do shortens it.

When the period ends, your account does not simply flip back on. You have to ask for it. That request goes through support, and it triggers a short review before wagering is restored. The delay is intentional: it gives you a beat to reconsider rather than jumping straight back in the instant the clock hits zero.

A few rules shape how this plays out:

• No early exit. A three-month exclusion runs three full months. Contacting support to plead your case will not lift it sooner.
• Reactivation is manual. You reach out, confirm your identity, and confirm you want to return. Silence keeps the block in place.
• Indefinite means indefinite. If you picked an open-ended exclusion, there is no automatic end date. You must actively request a review to reopen the door.
• Verification still applies. The usual KYC check covers a government-issued photo ID such as a passport or driver's licence, proof of address issued within the last 90 days, and sometimes confirmation of the payment method used. Expect that step before full access returns.

Think of the return process as a second decision, separate from the first. You chose to step away once. Choosing to come back is its own choice, made with a clearer head after the term has done its work.

How do you set up self-exclusion? (steps)

Setting it up takes a few minutes. There is no long form and no waiting on approval to start the block — once confirmed, it applies immediately.

1. Log in and open your account settings. Look for the responsible-gaming or account-controls area, usually grouped with limits and security.
2. Select the self-exclusion tool. It sits alongside deposit limits and cooling-off. Read the short summary the platform shows so you know what you are activating.
3. Choose your length. Pick a fixed term or an indefinite exclusion. Match it honestly to your situation rather than the shortest option on offer.
4. Confirm the request. You will be asked to acknowledge that the lock cannot be reversed before the term ends. This is the point of no return, so read it.
5. Handle any balance first if needed. If you want to withdraw a confirmed balance, request it before or during the exclusion. Payouts follow normal timing — Interac and e-wallets within 24 hours, crypto near-instant after approval.

Prefer to have someone do it for you? Contact live chat, available 24/7, and support can apply the exclusion on your account directly. Email support runs around the clock too, if you would rather put the request in writing. Either route reaches the same result. If the built-in tool is ever hard to find, the chat team is the fastest path.

After it activates, you will notice the deposit and bet buttons go dark. That is the confirmation you need. For anything unclear about your remaining balance or a stuck payout, the withdrawal problems guide and the login issues page cover the common snags, and the full payment methods list shows the timing for each cash-out route.

Frequently asked questions